Ford_News
03-27-2010, 06:52 AM
Filed under: China (http://www.autoblog.com/category/china/), Etc. (http://www.autoblog.com/category/etc/), Ford (http://www.autoblog.com/category/ford/)
http://www.blogcdn.com/www.autoblog.com/media/2010/03/mulallychinadel.jpg
Looks like all kinds of companies are getting into delivering the personal touch - General Motors is actively looking for unhappy customers (http://www.autoblog.com/2010/03/26/report-gm-scouring-internet-for-customer-complaints-and-respond/), Steve Jobs is personally replying (http://www.nbcbayarea.com/news/weird/Steve-Jobs-Apples-Most-Popular-Customer-Service-Agent-89150707.html) to e-mails from Apple users, and now Ford (http://www.autoblog.com/make/ford) CEO Alan Mulally is delivering a car to a customer in China. To be completely fair, this isn't the first time Mulally's trekked from the tower to the front lines with a set of car keys: he delivered the one-millionth SYNC-equipped car (http://www.autoblog.com/2009/05/28/microsoft-ceo-gets-1-000-000th-sync-vehicle/) to Microsoft CEO Steve Ballmer.
This time, however, the recipient was Jane Q. Citizen, otherwise known as a Chinese Ford Focus (http://www.autoblog.com/model/focus) buyer by the name of Harriet Luo. You can read the tale of Mulally and the far-reaching Focus in Ford's press release after the jump. Anyone want to place bets on how soon we'll see Whitacre tossing the keys to a CTS-V Sport Wagon?
[Source: Ford]Continue reading Alan Mulally makes surprise visit to Chinese Ford dealership, delivers car to customer personally (http://www.autoblog.com/2010/03/27/alan-mulally-makes-surprise-visit-to-chinese-ford-dealership-de/)
Alan Mulally makes surprise visit to Chinese Ford dealership, delivers car to customer personally (http://www.autoblog.com/2010/03/27/alan-mulally-makes-surprise-visit-to-chinese-ford-dealership-de/) originally appeared on Autoblog (http://www.autoblog.com) on Sat, 27 Mar 2010 08:47:00 EST. Please see our terms for use of feeds (http://www.weblogsinc.com/feed-terms/).
Permalink (http://www.autoblog.com/2010/03/27/alan-mulally-makes-surprise-visit-to-chinese-ford-dealership-de/) | Email this (http://www.autoblog.com/forward/19416717/) | Comments (http://www.autoblog.com/2010/03/27/alan-mulally-makes-surprise-visit-to-chinese-ford-dealership-de/#comments)
More... (http://www.autoblog.com/2010/03/27/alan-mulally-makes-surprise-visit-to-chinese-ford-dealership-de/)
http://www.blogcdn.com/www.autoblog.com/media/2010/03/mulallychinadel.jpg
Looks like all kinds of companies are getting into delivering the personal touch - General Motors is actively looking for unhappy customers (http://www.autoblog.com/2010/03/26/report-gm-scouring-internet-for-customer-complaints-and-respond/), Steve Jobs is personally replying (http://www.nbcbayarea.com/news/weird/Steve-Jobs-Apples-Most-Popular-Customer-Service-Agent-89150707.html) to e-mails from Apple users, and now Ford (http://www.autoblog.com/make/ford) CEO Alan Mulally is delivering a car to a customer in China. To be completely fair, this isn't the first time Mulally's trekked from the tower to the front lines with a set of car keys: he delivered the one-millionth SYNC-equipped car (http://www.autoblog.com/2009/05/28/microsoft-ceo-gets-1-000-000th-sync-vehicle/) to Microsoft CEO Steve Ballmer.
This time, however, the recipient was Jane Q. Citizen, otherwise known as a Chinese Ford Focus (http://www.autoblog.com/model/focus) buyer by the name of Harriet Luo. You can read the tale of Mulally and the far-reaching Focus in Ford's press release after the jump. Anyone want to place bets on how soon we'll see Whitacre tossing the keys to a CTS-V Sport Wagon?
[Source: Ford]Continue reading Alan Mulally makes surprise visit to Chinese Ford dealership, delivers car to customer personally (http://www.autoblog.com/2010/03/27/alan-mulally-makes-surprise-visit-to-chinese-ford-dealership-de/)
Alan Mulally makes surprise visit to Chinese Ford dealership, delivers car to customer personally (http://www.autoblog.com/2010/03/27/alan-mulally-makes-surprise-visit-to-chinese-ford-dealership-de/) originally appeared on Autoblog (http://www.autoblog.com) on Sat, 27 Mar 2010 08:47:00 EST. Please see our terms for use of feeds (http://www.weblogsinc.com/feed-terms/).
Permalink (http://www.autoblog.com/2010/03/27/alan-mulally-makes-surprise-visit-to-chinese-ford-dealership-de/) | Email this (http://www.autoblog.com/forward/19416717/) | Comments (http://www.autoblog.com/2010/03/27/alan-mulally-makes-surprise-visit-to-chinese-ford-dealership-de/#comments)
More... (http://www.autoblog.com/2010/03/27/alan-mulally-makes-surprise-visit-to-chinese-ford-dealership-de/)